Privacy Policy

1. Information we collect

When you create an account, book, pay, or contact us, we may collect:

• Name, email address, phone number, and address
• Account and authentication information
• Reservation dates, guest counts, selected packages, services, and requests
• Payment details and proof of payment, including information visible in an uploaded image
• Transaction history and messages sent to the resort

2. Why and how we use it

We use this information to create and manage reservations, check availability, verify payments, send confirmations and billing documents, assist guests, maintain accounts, prevent unauthorized activity, and keep operational and accounting records. We process information needed to provide the service you request and to meet applicable legal obligations. We do not use booking information for unrelated marketing without a separate basis.

Passwords are handled by our authentication provider; the resort does not store them in plain text. We do not ask for or store your GCash password or PIN.

3. Who may receive it

Authorized resort administrators, managers, and cashiers may access information needed for their duties. Service providers supporting website hosting, authentication, database storage, email delivery, and payments may process the information needed to provide those services. Payment providers, including GCash when used, have their own privacy practices. We may disclose information when required by law or a lawful request. We do not sell or rent guest information.

4. Security and retention

We use access controls, authentication, and other reasonable safeguards to protect guest information. No electronic system can guarantee absolute security.

We retain account, reservation, payment, and communication records while needed to provide services and meet operational, accounting, security, and legal requirements. When those purposes end, we take reasonable steps to delete, anonymize, or securely dispose of information, subject to any required retention. Contact us for details about the period applicable to your records.

5. Cookies and sessions

The website uses essential cookies or similar technology to maintain signed-in sessions, protect accounts, and provide core website functions.

6. Your rights

Under applicable Philippine data privacy law, you may ask to be informed about processing, access or correct your information, object to certain processing, and request erasure or blocking where allowed. You may also raise a privacy complaint with the National Privacy Commission. We may need to verify your identity and retain records where the law or an ongoing transaction requires it.

7. Updates and contact

We may update this policy when our services or practices change. The current version will be available on this website with its revision date.

For privacy questions or requests, contact MarVille Resort Complex at emailmarvilleresort@gmail.com or 09172796592 / 82360633, or visit Cabrera Road, Hapay na Mangga, Brgy. Dolores, Taytay, Rizal 1920.