Terms and Conditions

1. Reservations and payment

A booking request is subject to availability. A reservation is saved when you submit it, and payment proof remains pending until resort staff verifies the actual transaction. A submitted screenshot or reference number does not by itself confirm payment.

You may pay a 20% down payment or the full amount shown at checkout. Any remaining balance must be paid upon arrival before swimming. Keep your booking reference and payment confirmation for check-in.

2. Package rates and guest count

The displayed booking quote shows the applicable package rate, selected services, and additional guest charges. Packages include up to 20 guests; up to 10 additional guests may be added at the per-head rate shown at checkout, for a maximum of 30 guests in total. Adults and children both count toward this limit.

The booking summary is the amount to review before saving. Ask the resort about holiday rates or special arrangements before paying if the displayed quote does not match your expected rate.

3. Changes and cancellation

The cancellation notice and refund rules for your reservation are the booking policy version displayed above and saved with your reservation. Standard rescheduling notice is 14 Philippine calendar days for an original swimming date in March-May or September-December, or 7 days in other months. Guests with confirmed reservations who have not checked in may also submit shorter-notice, same-day or past-date requests through Manage Booking. Available future dates are approved automatically without staff review; the new start must be at least 30 minutes away. The booked package, original start time and duration remain fixed.

Change fees are ₱50 for six or more calendar days' notice, ₱100 for three to five days, ₱300 for one to two days, and ₱500 on or after the original swimming date. On-time reschedules carry the ₱50 fee plus any higher-date-rate adjustment. Saving a valid reschedule immediately updates the schedule and adds the displayed charges to your bill, including for short-notice changes. A cheaper date does not automatically reduce the bill.

4. Included amenities and optional charges

The private pool package lists a cottage, two air-conditioned rooms with beds and private toilets, videoke, griller, parking, and the food inclusions shown in the booking offer. Availability and any selected add-ons appear in the booking summary.

Listed optional charges include ₱200 corkage for outside food and drinks, additional rooms at the regular rate, extra mattress foam at ₱300, cooking from ₱150, swimming extension at ₱500 per hour per 20 guests, and an electricity charge for appliances. Confirm any optional charge and availability with staff before use.

5. Guest safety and conduct

Children should be accompanied by adults, especially near the pool. Follow lifeguard and staff instructions. Do not swim while intoxicated. Report hazards or emergencies to staff immediately. Fake or prank drowning may result in removal from the resort; emergency responders may be contacted when needed.

Please keep personal belongings attended and report lost or damaged items promptly. Guests are responsible for their own conduct and for following posted resort rules. Nothing in these terms removes rights or responsibilities that cannot legally be excluded.

6. Contact

For a booking, payment, schedule change, or special arrangement, contact MarVille Resort Complex at emailmarvilleresort@gmail.com or 09172796592 / 82360633. The resort is at Cabrera Road, Hapay na Mangga, Brgy. Dolores, Taytay, Rizal 1920.